FAQs

We accept payment in euros.

You can pay by Mastercard, Visa and American Express credit card.

We accept payment via Paypal.

Finally you have the possibility to pay in 3 installments free of charge, thanks to our service integration Alma.

Yes, we have opted for the Stripe payment solution. It is used by many services such as Facebook, Pinterest, Drivy, Deliveroo...

Stripe meets Payment Card Industry Data Security Standards (PCI DSS) and uses the 3D secure system.

Yes, we offer gift cards ranging from €50 to €285. You can find them on the dedicated page .

Absolutely! Two options: If the sending confirmation email has not yet been sent to you, write to us without delay at support@urbancircus.fr.

If your package is already on the way, you can proceed to a standard return.

We do everything to avoid this kind of inconvenience, but if it happens to you: send us an email at support@urbancircus.fr to explain the problem and return the product to us by following the return procedure.

Just click on the link in the order confirmation email.

Yes, our service and delivery is available anywhere in the world.

We offer delivery to a Mondial Relay pick-up point!

Delivery in 2/3 days, Colissimo with signature costs €7.50

Express delivery 24 hours* to mainland France costs €17.52

* Order placed from Monday to Friday: if you place your order before noon you are delivered the next day, otherwise the day after.
Order placed on Saturday or Sunday: your order will be delivered to you on Tuesday.

Yes, our service and delivery are available anywhere in the world.

You will know the price of the delivery after having filled in your address as well as the desired delivery method.

From Monday to Friday noon, your package is prepared within 24 hours of your order.

For all orders placed between Friday noon and Sunday included, your package is prepared the following Monday.

In mainland France, Corsica and Belgium:

You must then allow 1 to 2 days if you have opted for delivery with Colissimo tracking. If you have opted for express delivery: for any order placed from Monday to Friday before noon, you will be delivered the next day, otherwise the day after. For any order placed on Friday afternoon, Saturday or Sunday, your order will be delivered the following Tuesday.

Outside Metropolitan France, Corsica and Belgium:

Packages are shipped from France. Your package will be delivered according to the usual delivery times between France and your geographical area.

1/ Metropolitan France, Corsica and Belgium:

. Delivery to a relay point near you in 2/3 days thanks to Mondial Relay.

. Tracked delivery in 2/3 days, with signature - Colissimo de la Poste.

. Express delivery followed in 24 hours*, with signature - we work with different service providers: Chronopost, UPS, TNT, DHL, DPD.

2/ Outside mainland France, Corsica and Belgium:

. Tracked delivery in 3/4 days - with signature.

. Express delivery followed within 48 hours*, with signature - we work with different service providers: Chronopost, UPS, TNT, DHL, DPD.

* Order placed from Monday to Friday: if you place your order before noon you are delivered the next day, otherwise the day after.
Order placed on Saturday or Sunday: your order will be delivered on Tuesday.

You can change your delivery address within 15 minutes of placing your order. Make the request by email to support@urbancircus.fr.

The products must not have been worn outside the fitting, washed or damaged and the cardboard label must not have been removed.

It is possible to return your purchases during 30 days following their delivery. If this period normally expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the first following working day.

The shipping costs for returns are free for Metropolitan France and Corsica, via a return label that we send to you by email.

For other territories, they are your responsibility.

Simply follow the procedure that you will find on our dedicated page.

Simply follow the procedure that you will find on our dedicated page.

We will refund you within 10 working days after receipt of your package on our premises.

You will receive a confirmation email once the refund has been made.

We will re-credit the account through which the payment was made.

The kraft pouches you receive are reusable. There is a tab that you can pull to close the pouch and return your package.

In order to choose the most suitable size for your morphology, we invite you to consult our size guide available on all our product pages.

You can wash our products without fear. Pollution and city traffic can be messy and alter the reflective.

You can find the washing process for each product on their respective pages.

La poche tactile et imperméable est compatible avec tous les téléphones allant jusqu'à 6 pouces.

Nos produits sont fabriqués dans le sud-est de la Chine dans la province du Jiangxi, dans un atelier d'une centaine de personnes avec lequel nous collaborons depuis nos débuts.

You can go to < strong>the pro space to create your account or you can also send an email to contact@revendeur.ucpro-store.fr for more information.

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If your jacket tears, your zip or slider breaks, we invite you to visit our page repairs.

You can also contact the after-sales service if you have any doubts or if you want more details.

You have the option of waterproofing via our page repairs.