We deliver worldwide!

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FAQs

ORDER & PAYMENT

We accept payments in euros.

You can pay by Mastercard, Visa and American Express.

Nous acceptions les paiements via Paypal.

Finally, you have the possibility to pay in 3 instalments at no charge, thanks to our integrated service Alma.

Yes, we have opted for the Stripe payment solution. It is used by many services such as Facebook, Pinterest, Drivy, Deliveroo...

Stripe complies with the Payment Card Industry Data Security Standards (PCI DSS) using 3D secure system.

We do not yet provide this option but we are working on it and hope to offer it as soonas possible..

Absolutely! Two options: If you haven't received the confirmation email yet, please write to us immediately at contact@urban-circus.fr.

If your parcel is already on its way, you can make a standard return.

We do everything we can to avoid this kind of inconvenience, but if it happens to you: send us an email to contact@urban-circus.fr to explain us the problem and return the product to us following  the return procedure.

All you have to do is click on the link contained in the order confirmation email.

Yes, our service and delivery is available anywhere in the world.

DELIVERY

We offer you tracked delivery in 2/3 days by Colissimo in metropolitan France and worldwide.

24-hour express delivery* to mainland France costs 17,52€

* Orders placed from Monday to Friday: if you place your order before noon you will be delivered the next day, otherwise the day after.
Orders placed on Saturday or Sunday: your order will be delivered on Tuesday.

Yes, our service and delivery is available anywhere in the world.

You will know the delivery price once you have filled in your address and the desired delivery method.

From Monday to Friday midday, your parcel is prepared within 24 hours of your order.

For any order placed between Friday midday and Sunday inclusive, your parcel is prepared the following Monday.

. In mainland France :It is then necessary to allow 1 to 2 days if you have opted for delivery with Colissimo tracking. If you have opted for express delivery: for all orders placed from Monday to Friday before noon, you will be delivered the next day, otherwise the day after. For any order placed on Friday afternoon, Saturday or Sunday, your order will be delivered the following Tuesday.

Outside mainland France :

Packages are dispatched from France, your package will be delivered according to the usual delivery times between France and your area.

. Mainland France :

. Delivery to a relay point near you in 2/3 days thanks to Mondial Relay. - disabled during lockdown - 

. Tracked delivery in 2/3 days, with signature - Colissimo from La Poste

. Tracked express delivery within 24h*, with signature - we work with different service providers: Chronopost, UPS, TNT, DHL, DPD 

2/ Outside mainland France and Corsica :

. Tracked delivery in 3/4 days - with signature

. Tracked express delivery within 48 hours*, with signature - we work with various service providers: Chronopost, UPS, TNT, DHL, DPD, etc.

* Orders placed from Monday to Friday: if you place your order before noon you will be delivered the next day, otherwise the day after.
Orders placed on Saturday or Sunday: your order will be delivered on Tuesday.

It is possible to change your delivery address within 15 minutes of placing your order. Please send your request by email to contact@urban-circus.fr.

RETURNS

The products must not have been worn out of the fitting room, washed or damaged and the cardboard label must not have been removed.

It is possible to return your purchases within 30 days of delivery. If this period normally expires on a Saturday, Sunday or public holiday, it is extended to the first working day after delivery.

Return shipping is free of charge. We offer it to you because we believe it is an integral part of the online shopping experience!

All you have to do is follow the procedure you will find on our dedicated page.

All you have to do is follow the procedure you will find on our dedicated page.

We will reimburse you within 10 working days after receipt of your package in our premises.

You will receive a confirmation e-mail once the refund has been made.

We will re-credit the account through which the payment was made.

OUR CLOTHES

In order to choose the size best suited to your morphology, we invite you to consult our size guide available on all our product pages.

You can wash our products without fear. Pollution and traffic in the city can be dirty and alter the reflective properties of our products.

For each of the products, you can find the washing process in the product pages.

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