FAQs

We accept payments in euros.

You can pay by Mastercard, Visa and American Express bank card.

We accept payments via Paypal.

Finally, you have the possibility of paying in 3 installments free of charge, thanks to our integration of the Alma service.

Yes, we have opted for the Stripe payment solution. It is used by many services such as Facebook, Pinterest, Drivy, Deliveroo...

Stripe meets Payment Card Industry Data Security Standards (PCI DSS) and uses the 3D secure system.

Yes, we offer gift cards ranging from €50 to €295. You can find them on the dedicated page .

Absolutely ! Two options: If the sending confirmation email has not yet been sent to you, write to us immediately at support@urbancircus.fr .

If your package is already on its way, you can make a standard return .

We do everything to avoid this kind of inconvenience, but if this happens to you: send us an email to support@urbancircus.fr to explain the problem and return the product to us by following the returns procedure .

Simply click on the link contained in the order confirmation email.

You can find the invoice for your purchase in the "Orders" section of your account and download it directly, or access it in your order confirmation email.

Yes, our service and delivery is accessible anywhere in the world.

We offer delivery to Mondial Relay collection points for purchases over €90!

Delivery in 2/3 days, Colissimo with signature costs €7.50 and is free for purchases over €120.

24-hour express delivery* to mainland France costs €17.52

* Order placed from Monday to Friday: if you place your order before noon you will be delivered the next day, otherwise the day after.
Order placed on Saturday or Sunday: your order will be delivered to you on Tuesday.

We offer delivery 2/3 days after preparation of the order, from 90€ of purchase!

24-hour express delivery* to mainland France costs €17.52

*Order placed from Monday to Friday: if you place your order before noon you will be delivered the next day, otherwise the day after.
Order placed on Saturday or Sunday: your order will be delivered to you on Tuesday.

Yes, our service and delivery are available anywhere in the world.

You will know the delivery price after having entered your address as well as the desired delivery method.

From Monday to Friday noon, your package is prepared within 24 hours of your order.

For any order placed between Friday noon and Sunday inclusive, your package is prepared the following Monday.

In mainland France, Corsica and Belgium:

You must then allow 1 to 2 days if you have opted for delivery with Colissimo tracking. If you have opted for express delivery: for any order placed from Monday to Friday before noon, you will be delivered the next day, otherwise the day after. For any order placed on Friday afternoon, Saturday or Sunday, your order will be delivered the following Tuesday.

Outside mainland France, Corsica and Belgium:

Packages are shipped from France. Your package will be delivered according to the usual delivery times between France and your geographical area.

1/ Metropolitan France, Corsica and Belgium:

. Delivery to a relay point near you in 2/3 days thanks to Mondial Relay. 

. Tracked delivery in 2/3 days, with signature - Colissimo de la Poste.

. Express delivery tracked within 24 hours*, with signature - we work with different service providers: Chronopost, UPS, TNT, DHL, DPD.

2/ Outside mainland France, Corsica and Belgium:

. Tracked delivery in 3/4 days - with signature.

. Express delivery tracked within 48 hours*, with signature - we work with different service providers: Chronopost, UPS, TNT, DHL, DPD.

* Order placed from Monday to Friday: if you place your order before noon you will be delivered the next day, otherwise the day after.
Order placed on Saturday or Sunday: your order will be delivered to you on Tuesday.

It is possible to change your delivery address within 15 minutes of placing your order*. Make the request by email to support@urbancircus.fr.

*between 9 a.m. and 6 p.m. excluding weekends and public holidays

The products must not have been worn outside the fitting, washed or damaged and the cardboard label must not have been removed.

It is possible to return your purchases during 30 days following their delivery. If this period normally expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the first following working day.

The shipping costs for returns are free for Metropolitan France and Corsica, via a return label that we send to you by email.

For other territories, they are your responsibility.

Simply follow the procedure that you will find on our dedicated page.

Simply follow the procedure that you will find on our dedicated page.

We will refund you within 10 working days after receipt of your package on our premises.

You will receive a confirmation email once the refund has been made.

We will re-credit the account through which the payment was made.

The kraft pouches you receive are reusable. There is a tab that you can pull to close the pouch and return your package.

In order to choose the size best suited to your body shape, we invite you to consult our size guide available on all our product pages.

You can wash our products without fear. Pollution and city traffic can be dirty and alter the reflective surface.

You can find the washing process for each product on their respective pages.

Our products are manufactured in the south-east of China in the province of Jiangxi, in a workshop of a hundred people with whom we have collaborated since our beginnings.

The tactile and waterproof pocket is compatible with all phones up to 6 inches.

You can go tothe professional area to create your account.

We invite you to send an email to reseller@urbancircus.fr to obtain more information.

If your jacket tears, your zip or slider breaks, we invite you to go to our repairs page.

We offer repairs for products still under the 2 year warranty.

You can also contact after-sales service if any doubt persists or if you would like more details.

You can carry out waterproofing via our repairs page.

You can also use a waterproofing spray available on the market.