DELIVERY AND RETURN
Flash Tech Ind. will do its best to send and shorten the delivery process of your purchased products.
We ship our products worldwide. When you place an order we will estimate delivery dates based upon your shipment’s destination. Consider that we guarantee a 24h order processing time only from Monday to Friday. If you place an order on Friday evening, Saturday or Sunday, or bank holidays your order will be processed the next working day.
The shipping for Domestic orders (Metropolitan France) takes between 2-6 working days. Delivery is provided by different companies (La Poste, ChronoPost, Mondial Relay, UPS, DHL).
The shipping in te rest of the world takes between 4-10 working days. Delivery is provided by different companies (La Poste, ChronoPost, Mondial Relay, UPS, DHL).
Our shipping charges are determined by the weight of your order, excluding applicable sales tax.
RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days from the purchase date will be credited in the full amount (excluding the Return Shipping Charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.
In case following conditions are not met, Flash Tech Ind. reserves the right to refuse the return:
– the items must be returned for refund or exchange within 15 days of original purchase
– items and packaging must be received in new condition
– the original manufacture’s packaging must not be damaged
– packaging must include all original items, labels etc.
– Return Authorization Number must be clearly marked on the shipping box
– return package must include a copy of the original invoice or sale receipt
Before returning the package you need to contact Flash Tech Ind. to receive Return Authorization Number (number to be placed on returning package). You can use phone number listed below or e-mail [email protected].
If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
155, Boulevard de l’Hôpital
75013 Paris FRANCE
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.